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Telecare is the name we use to describe a range of services which operate in an emergency using
your home telephone line. This connects you to an operator, who knows who you are, and often the
telecare system will help them to know what’s wrong, and provide the necessary response to your
emergency. You might have fallen, or have an intruder, or simply be feeling unwell and push the
button on your pendant, phone or wrist band. Whatever the emergency, help will be on its way!
More formally, Telecare is defined as the use of a combination of communications technology and
sensing technologies to provide a means of manually or automatically signalling a local need to a
remote service centre, which can then deliver or arrange an appropriate care response to the telecare
service user.
Although Telecare is very topical and seen as something new, it has been available in the UK for
some 30 years, through the Careline (or social alarm) network. As a result of these Careline
Services, some 1.5 million people in the UK now enjoy the benefits of Telecare.
MASCOT Telecare uses Telecare technology more and more as part of their services to older or more vulnerable members of our local communities. It’s now possible to monitor if a bath overflows, or if someone has a fall, or there’s a gas leak or an increase in carbon monoxide in your home.
Within the Civic Centre on the ground floor we have a smart area where we can demonstrate and provide free specialist advice on Telecare that could help you or your family carry out simple everyday tasks safely, independently and with confidence.
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KeySafe™
A KeySafe™ is fitted to your home and a key safely stored inside, the details of its location and the code are held securely at the Response Centre. A KeySafe™ is used in the event of an emergency, the code and location of the KeySafe™ will be only given to an authorised person, enabling them to access your property and provide you with immediate care and assistance. KeySafe™ not only reduces the time taken to enter your home in an emergency, it also avoids having to utilise the Police to force entry, which can be expensive. We no longer supply refurbished keysafes.
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| | |  | Watch
This watch has been developed to help encourage telecare users to wear
their personal triggers throughout the day. By combining an alarm button
with a high quality watch, users are more likely to wear it and as a
result will be provided with additional protection as their ability to
raise an alarm is increased. The Swiss designed watch is waterproof
to IP67 standard (protection from brief submergence in water). It also
incorporates an LED to provide the user with visual reassurance that the
alarm button has been pressed. | | | | | | PERSONAL HEALTH & WELL-BEING
|  | Bed/Chair Occupancy Sensor
A bed or chair occupancy sensor provides an early warning alert
that you have left your bed or chair and have
not returned within a preset time period. |
| Enuresis Sensor Placed
between the mattress and sheet, this sensor provides immediate warning
on detection of moisture, allowing effective action to be taken. This
means that the carer does not have to continually make physical checks
and the client does not have to lie there uncomfortable. | | | |  | Epilepsy Sensor This state of
the art sensor monitors the user's vital signs including heart rate and
breathing patterns to detect a range of epileptic seizures. If a
seizure occurs the sensor will trigger a call to MASCOT who will contact
your carer, friend or family. | | | |
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Fall Detector
A Fall Sensor detects if you have had a serious fall and automatically sends an alarm call to the Response Centre. It is a popular addition to the Telecare alarm unit as it has so many uses for all sorts of personal circumstances. |
| | |  | Medication Dispenser Provides
an effective solution to support medication compliance by automatically
dispensing medication and providing audible and visual alerts to the
user each time medication should be taken. If the user fails to access
the medication, an alert is raised to the monitoring centre or
designated carer. | | | | |
 | Pressure Mat Monitors
movement in a specific area, for example to monitor if someone has got
of bed or left the house. | | | | |
| Property Exit Sensor As 40%
of people with dementia are prone to walking about, this sensor
specifically monitors for people leaving a building at unusual times of
day or night. It can also detect if a main exit door has been left open
and can be linked to external lighting to provide added protection. | | | | | | ENVIRONMENTAL MONITORING
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Carbon Monoxide Detector (wireless) Warns
of dangerous CO levels which otherwise could go undetected, providing
unrivalled levels of accuracy and reliability. |
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Flood Detector
A Flood Detector provides an early warning by alerting the Response Centre if there is a possible flood in your home. It can be placed by the bath, shower or sink for constant peace of mind. |
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Smoke Detector
A smoke detector provides additional protection by raising an automatic alarm call to the Response Centre if smoke is detected in your home. It’s simple and quick to install as no wiring is necessary. |
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 | Heat Detector The wireless
Heat Detector provides additional protection against the risk of fires
in rooms where smoke detectors are unsuitable e.g. kitchen. |
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Temperature Extremes Sensor
This sensor is designed to provide early warning of potentially
hazardous temperatures. It detects three specific temperature
situations; high, low and rapid rate of rise in temperature, for
example if the cooker has been left on. |
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 | X-10 Controllers Can be used in conjunction with the Bed/Chair Occupancy and Property Exit Sensors in order to switch on lights when a sensor is activated. | | | | | | SAFETY & SECURITY
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| Bogus Caller Button
An additional alarm button can be installed at
your door. If you are unsure about a visitor to your home you can press
the button to talk to one of the Operators at the Response Centre. |
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 | Mobil Alarm (excl Sim) Compact easy to use, GPS enabled device, allows the monitoring centre to pinpoint the location of the user at the touch of a button. Ideal for lone workers, active older people and those with long term needs. | | | |  | DDA Vibrating Pager This includes a charger and pillow alert - When a telecare sensor is activated, the Lifeline sends a signal to the DDA transmitter, which alerts the wearer by vibrating an LED. The cradle also links to a vibrating under pillow alert and when the pager is in the cradle, it automatically vibrates when an alarm is raised. | | | |  | Wrist pager
This alerts users or carers when a telecare sensor is activated through vibration and various coloured LED lights. Supplied with a charger that is connected to a vibrating pillow alert pad. When the pager is in the charger, it automatically vibrates the under pillow pad. Can also be programmed to alert users to incoming telephone calls or to someone at the door. Supplied with a charger and vibrating pillow alert pad. | | | |  |
DDA Flashing beacon The beacon works with the pager and flashes to indicate when a telecare alarm has been raised. There are small additional lights on the base of the unit, which indicate, for example, whether the installed fire alarm is going off, the phone or door bell is ringing. |
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Home Alert Carer / User Alert Pager Enables carers to be notified of alarm calls when they are at home or in the garden rather than routing them to the response centre. Can also be programmed to vibrate to provide alerts to people who have hearing impairments. | | | |  | Inductive Loop System The system has been designed to connect to a Lifeline Connect+ to enable the user to clearly hear the operator/caller during alarm calls through the Tunstall units. |
| | | | Pillow Alert Solution Designed to support hearing impaired people, the pillow alert vibrates to provide a smoke alarm alert to a sleeping user. |
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 | Big Button Phone
The Big Button Phone is specifically designed
for people with poor sight, limited dexterity or hearing difficulties.
This telephone has large black button keys with white numbering, which
are the colours recommended by the RNIB in order to maximise contrast,
making it easy to use, particularly for the visually impaired.
The raised handset allows the user to ‘scoop’ it
up when making or receiving calls, increasing the ease of use by
limiting any discomfort that the user may otherwise experience by
attempting to grip the sides of the handset.
On the corner of the telephone there is a bright
visual call indicator, which flashes to signal an incoming call – ideal
for those with hearing difficulties. | | | |
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| For more information: Merton Council, 1st floor, Civic Centre, London
Road, Morden SM4 5DX • Tel: 020 8274 5940 • Fax: 020 8274 5930 |
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