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Telecare is the name we use to describe a range of services which operate in an emergency using
your home telephone line. This connects you to an operator, who knows who you are, and often the
telecare system will help them to know what’s wrong, and provide the necessary response to your
emergency. You might have fallen, or have an intruder, or simply be feeling unwell and push the
button on your pendant, phone or wrist band. Whatever the emergency, help will be on its way!
More formally, Telecare is defined as the use of a combination of communications technology and
sensing technologies to provide a means of manually or automatically signalling a local need to a
remote service centre, which can then deliver or arrange an appropriate care response to the telecare
service user.
Although Telecare is very topical and seen as something new, it has been available in the UK for
some 30 years, through the Careline (or social alarm) network. As a result of these Careline
Services, some 1.5 million people in the UK now enjoy the benefits of Telecare.
MASCOT Telecare uses Telecare technology more and more as part of their services to older or more vulnerable members of our local communities. It’s now possible to monitor if a bath overflows, or if someone has a fall, or there’s a gas leak or an increase in carbon monoxide in your home.
We are in the process of developing a smart area where we can demonstrate and provide free specialist advice on Telecare that could help you or your family carry out simple everyday tasks safely, independently and with confidence.
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KeySafe™
A KeySafe™ is fitted to your home and a key safely stored inside, the details of its location and the code are held securely at the Response Centre. A KeySafe™ is used in the event of an emergency, the code and location of the KeySafe™ will be only given to an authorised person, enabling them to access your property and provide you with immediate care and assistance. KeySafe™ not only reduces the time taken to enter your home in an emergency, it also avoids having to utilise the Police to force entry, which can be expensive. |
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Fall Sensor
A Fall Sensor detects if you have had a serious fall and automatically sends an alarm call to the Response Centre. It is a popular addition to the Telecare alarm unit as it has so many uses for all sorts of personal circumstances. |
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Flood Detector
A Flood Detector provides an early warning by alerting the Response Centre if there is a possible flood in your home. It can be placed by the bath, shower or sink for constant peace of mind. |
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Smoke Detector
A smoke detector provides additional protection by raising an automatic alarm call to the Response Centre if smoke is detected in your home. It’s simple and quick to install as no wiring is necessary. |
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Movement Detector
A movement detector can be used to identify the presence of an intruder in your home. Alternatively this device can be used to alert the Response Centre if you are inactive for a prolonged period of time. |
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Bogus Caller Button
An additional alarm button can be installed at your door. If you are unsure about a visitor to your home you can press the button to talk to one of the Operators at the Response Centre. |
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Wireless Carbon Monoxide Detector
This detector provides protection by alerting the Response Centre if dangerous levels of carbon monoxide are found within a property allowing appropriate action to be taken. |
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Temperature Extremes Sensor
This sensor is designed to provide early warning of potentially
hazardous temperatures. It detects three specific temperature
situations; high, low and rapid rate of rise in temperature, for
example if the cooker has been left on.
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Big Button Phone
The Big Button Phone is specifically designed for people with poor sight, limited dexterity or hearing difficulties. This telephone has large black button keys with white numbering, which are the colours recommended by the RNIB in order to maximise contrast, making it easy to use, particularly for the visually impaired.
The raised handset allows the user to ‘scoop’ it up when making or receiving calls, increasing the ease of use by limiting any discomfort that the user may otherwise experience by attempting to grip the sides of the handset.
On the corner of the telephone there is a bright visual call indicator, which flashes to signal an incoming call – ideal for those with hearing difficulties. |
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| Chair/Bed Occupancy Sensors A bed or chair occupancy sensor provides an early warning alert that you have left your bed or chair and have
not returned within a preset time period. |

| Watch
This watch has been developed to help encourage telecare users to wear their personal triggers throughout the day. By combining an alarm button with a high quality watch, users are more likely to wear it and as a result will be provided with additional protection as their ability to raise an alarm is increased. The Swiss designed watch is waterproof to IP67 standard (protection from brief submergence in water). It also incorporates an LED to provide the user with visual reassurance that the alarm button has been pressed. |
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