What is MASCOT Telecare?
MASCOT is an easy to use call button. You can use it silently with just one push on the button. This will summon emergency help from our control centre in Merton. Whatever the emergency you can be sure of a prompt and courteous response. All our calls are voice recorded for your security at the MASCOT centre.
How do I qualify for the MASCOT service?
Any person who is vulnerable will qualify. People of retirement age or with a disability, and those who have been victims of bogus callers.
Is there a charge for the service?
There is a monthly charge of £32.90. This goes towards the rental and maintenance of the alarm system, plus the cost of the team who monitor and respond to calls. We also offer a monitoring only service for a charge of £19.00 per month.
Your current financial situation may be that you find the payments difficult to meet. In that case we could carry out a financial assessment to see if we could help with part of the cost.
What adaptions will I need in my home?
Hopefully none will be needed, but for the system to work a 13-amp plug socket and a modern telephone socket should be available. Often BT will carry out the modernisation of a telephone socket free of charge! How do I go about summoning help?
You can either press the large red button on the alarm unit itself or press the button of the alarm pendant, which may be worn around the neck. In both cases the alarm call is sent via your telephone line to the MASCOT control centre. Some telecare sensors do not require touch and are designed to go off automatically if you get into difficulty.
A friendly mobile response officer is available 24 hours of every day of the year to receive your call. The alarm becomes a two-way radio and you do not have to be near it for us to hear you. How will the mobile response officer know where to come?
Before you join our system we will put some personal details about you on our computer such as name and address, doctors name, details of friends, family and neighbours etc. What happens if my alarm is set off by mistake?
Once the alarm is pressed it will automatically come through to us. Please let the officer know that you are all right and the call will be closed down. We also welcome test calls on a regular basis, say once a month! For any more information, please call us on 020 8274 5940.
For more information about where we are based please go to ‘Contact Us’ page. |
